Bespoke Embroidered & DTF Printed Products
All embroidered and DTF (Direct-to-Film) printed items are made to order and personalised specifically for each customer. As these products are bespoke, they cannot be returned, exchanged, or refunded simply because the customer has changed their mind, ordered the wrong size, entered incorrect information, or no longer requires the item.
Please Check Your Order Carefully
Before placing your order, please ensure that:
- You have selected the correct garment size.
- Any names, logos, text, or artwork supplied are accurate and correctly spelt.
- Colours, quantities, and garment styles are correct.
- All customisation details have been reviewed and approved.
As all items are produced specifically to your requirements, we are unable to offer exchanges or refunds for sizing issues, customer ordering errors, or changes of mind.
Faulty or Incorrect Items
If you receive an item that:
- Is defective or faulty;
- Has been damaged during production; or
- Does not match the order details approved by you,
please contact us within 7 days of receiving your order.
To help us assess the issue, we may request photographs of the item and details of the problem.
If we determine that the item is faulty or that an error has been made on our part, we may, at our discretion:
- Repair the item;
- Replace the item; or
- Provide a refund where appropriate.
Colour & Design Variations
Please note that slight variations in garment colour, embroidery appearance, print placement, or print colour may occur due to manufacturing processes, screen settings, and production methods.
These minor variations are normal and do not constitute a fault. Therefore, they are not grounds for a return, exchange, or refund.
Important Notice
Custom embroidered and DTF printed garments are produced specifically to your order and are therefore exempt from cancellation, return, and exchange rights for change-of-mind purchases under applicable consumer regulations.
Please ensure that you order the correct size and carefully review all customisation details before confirming your purchase.
Customer Acknowledgement
By placing an order with us, you confirm that:
- You have read and understood this Returns & Refunds Policy.
- You accept that customised products are made specifically to your requirements.
- You understand that bespoke embroidered and DTF printed items cannot be returned, exchanged, or refunded unless they are faulty or incorrectly supplied.
Contact Us
If you have any questions regarding your order or this Returns & Refunds Policy, please contact us before placing your order. We will be happy to assist.
Important: Custom embroidered and DTF printed garments are produced specifically to your order and are therefore exempt from cancellation, return, and exchange rights for change-of-mind purchases under applicable consumer regulations. Please ensure you order the correct size and carefully review all customisation details before confirming your purchase.